After Sales

Our e-cigarette has a 6-month warranty after shipment, except for human factors.

Once we ship out the goods, we will regularly update the status until the goods are delivered to the customer.

We evaluate the customs risk and choose the safest shipping company for different periods.

We have a reliable and strict quality control system, with 100% full process inspection before shipping, ensuring that the defective rate is less than 1%.

In case any defects occur during transportation or due to improper use, we will send you replacements with your next order. If the defective rate is over 1%, all defective products should be returned for replacements.

The buyer is responsible for the shipping costs for returns, and the seller is responsible for the shipping costs for resending replacements.